Frequently Asked Questions

Table of Contents

How do I Make a Purchase?

Just add the items you wants into the cart and check out for Paymenet.

Here is step by step guideline to guide you how to purchase by using our cart system.

Request For Quotation

There are 2 way to get your quotation:

Use Wish list System to generated quotation.
Email Us, for official quotation – ayofficesystem@gmail.com
- Kindly include info for quotation purpose:
  1. Company Information:
    - Company Name
    - Company Address
    - Company Email
  2. Product Information
    - Product Name and Model
    - Product Size
    - Product Color
    - Product Quantity

Delivery Issues

Delivery Time

All Office Furniture will be delivery within 7 working day expect for office workstation and Office Chair.
For Delivery period of Office Workstation is 14 working days.
For Delivery period of Office Chair is 10 working days.

Delivery Charger

For amount below RM 1000:
- RM 80 for all office items except office equipment
- Free Delivery For Office Equipment.
Above RM 1000, Free Delivery and Installation within Selangor.
Special Case :
1. Additional Charger for Steel Product.
  - For place without lift, additional charger will be implemented – RM 10 per floor per items.
For Other Area, kindly Contact Us for Charger

Payment

For online websites purchase:

Our Payment system accept all credit card, debit card, papal and bank direct transfer.

For offline purchase:

It refer to those order placed directly through email, whatapp or phone without using online payment cart. All payment must be bank into our bank account manually. We don’t accept cash on delivery as there is missing money case occurred.

We have a 7 day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at ayofficesystem@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return Address:

No 139, Jalan Palas 2, Taman Dato Hormat, 42500 Telok Panglima Garang, Selangor.

You can always contact us for any return question at ayofficesystem@gmail.com.

Damages and issues:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items:

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges:

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds:

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Product Warranty

1 year warranty from the date of purchase against manufacturer’s defects with free parts and labor. Defects will be repaired or replaced at company’s option. We reserve the right to substitute material of equal quality if identical material is not available at the time of claim. Customer is responsible on transportation to and from our service location.

**scratches, stains, marks, dirt, abuse, tear, worn, wrinkling of fabric, normal wear and etc. are not covered under any warranty.

Complementary Service

What kind of service your company provided ?

Site Visit Service
- Physical Visit to a New Office.
Workspace Planning
- A proper 2D auto-cad drawing is created to show customer allocation of office furniture and spacing between furniture.
- Hence, customer have a rough idea, how many people his or her office can fits in.
Renovation Service
- There are 9 type of renovation service we are provided: