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frequently asked questions

Frequently Asked Questions

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How do I Make a Purchase?

Just add the items you wants into the cart and check out for Paymenet.

Here is step by step guideline to guide you how to purchase by using our cart system.

Request For Quotation

There are 2 way to get your quotation:

  1. Use Wish list System to generated quotation.
  2. Email Us, for official quotation – ayofficesystem@gmail.com
    • Kindly include info for quotation purpose:
      1. Company Information:
        • Company Name
        • Company Address
        • Company Email
      2. Product Information
        • Product Name and Model
        • Product Size
        • Product Color
        • Product Quantity

Delivery Issues

Delivery Time

  • All Office Furniture will be delivery within 7 working day expect for office workstation
  • For Delivery period of Office Workstation is 14 working days.

Delivery Charger

  • For amount below RM 1000:
    • RM 80 for all office items except office equipment
    • RM 40 for Office Equipment – Whiteboard and Notice Board
    • RM 20 For Office Equipment – Display Equipment
  • Above RM 1000, Free Delivery and Installation within Selangor.
  • Special Case :
    1. Additional Charger for Steel Product.
      • For place without lift, additional charger will be implemented – RM 10 per floor per items.
  • For Other Area, kindly Contact Us for Charger

Payment

For online websites purchase:

Our Payment system accept all credit card, debit card, papal and bank direct transfer.

For offline purchase:

It refer to those order placed directly through email, whatapp or phone without using online payment cart. All payment must be bank into our bank account manually. We don’t accept cash on delivery as there is missing money case occurred.

Product Warranty

1 year warranty from the date of purchase against manufacturer’s defects with free parts and labor. Defects will be repaired or replaced at company’s option. We reserve the right to substitute material of equal quality if identical material is not available at the time of claim. Customer is responsible on transportation to and from our service location.

**scratches, stains, marks, dirt, abuse, tear, worn, wrinkling of fabric, normal wear and etc. are not covered under any warranty.

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