Frequently Asked Questions

Purchasing office furniture from AY Office System is simple and convenient.

Online Shopping

Customers within our selected Kuala Lumpur and Selangor delivery areas can purchase eligible products directly through our website.

Simply follow these steps:

1. Browse our products and select your preferred items.

2. Choose the product size, colour and quantity, where applicable.

3. Add your selected items to the shopping cart.

4. Review your order and proceed to checkout.

5. Enter your billing and delivery details.

6. Select an available payment method and place your order.

For detailed instructions, please refer to our Online Shopping Guide.

Prefer an Official Quotation?

You may request an official Quotation for any of our products instead of purchasing directly through our website. Please refer to the next FAQ for details.

Important for Outstation Customers

Our website does not automatically calculate outstation shipping charges by item or pack. Customers in outstation areas must contact our Sales Team to confirm the applicable shipping charges and arrange their orders before payment.

Sales Email: salesenquiries@ayofficesystem.com

At AY Office System, customers are welcome to request an official Quotation for any of our products, whether purchasing a single item, standard office furniture, bulk quantities or customised furniture.

To request a Quotation, please email us at salesenquiries@ayofficesystem.com with the following information:

1. Customer / Company Information

• Customer or Company Name

• Billing Address

• Contact Person

• Contact Number

• Email Address

2. Product Information

• Product Name and Model

• Product Size or Dimensions

• Preferred Colour

• Quantity Required

3. Delivery Information

• Full Delivery Address and Postcode

• Floor Level

• Lift Availability

4. Additional Requirements (If Applicable)

For office renovation, relocation, workspace setup or customised furniture projects, you may also share your floor plan, layout drawings, photographs or specific requirements.

If you’re unsure about product models, sizes or specifications, our team will be happy to assist you.

Quotation Validity

Our official Quotations are generally valid for thirty (30) days from the date of issue, unless otherwise stated.

Final pricing, payment terms and applicable delivery or installation charges will be confirmed in the official Quotation.

Please Note: Requesting a Quotation is optional for eligible online purchases within our selected Kuala Lumpur and Selangor delivery areas. Customers may also purchase directly through our website checkout.

Sales Email: salesenquiries@ayofficesystem.com

AY Office System provides furniture delivery and installation services within selected Kuala Lumpur and Selangor areas, as well as shipping arrangements for eligible products to outstation locations.

1. Delivery Time

Selected Kuala Lumpur and Selangor Areas

• In-Stock Items: Approximately 7 Working Days.

• Out-of-Stock Items and Office Workstations: Approximately 14 Working Days, subject to stock availability and production requirements.

Delivery lead times generally begin after order confirmation, receipt of the payment required for the relevant order stage, and final approval of product specifications or drawings, where applicable.

For customised furniture, bulk orders and special projects, the delivery schedule will be confirmed in the official Quotation.

Outstation Areas

• In-Stock Items: Estimated delivery time of 10–14 days.

• Out-of-Stock Items: An additional estimated 14 days may be required, depending on stock availability and production arrangements.

All delivery periods are estimates and may vary due to manufacturing schedules, stock availability, courier operations and other circumstances.

2. Delivery Areas

Selected Kuala Lumpur and Selangor Delivery Areas

Our standard delivery and installation service covers selected locations, including:

Damansara, Setia Alam, Klang, Setapak, Batu Caves, Shah Alam, Seri Kembangan, Kajang, Sepang, Putrajaya, Cyberjaya, Subang, Puchong, Petaling Jaya and Cheras.

Customers within these selected delivery areas can purchase eligible products directly through our website checkout.

Areas Treated as Outstation

The following areas are outside our standard delivery coverage:

Northern Areas

• Rawang

• Kuala Selangor

• Tanjung Malim

• Jeram

• Puncak Alam

• Selayang

Southern Areas

• Nilai

• Hulu Langat

• Beranang

• Bangi

Other locations outside our designated delivery coverage are also treated as outstation areas.

For outstation locations, eligible products are generally delivered through courier or postal services. Lorry delivery and professional installation may be arranged separately, subject to availability and additional charges.

Delivery eligibility depends on the exact address, product type and site accessibility.

3. Delivery Charges for Furniture

Applicable to eligible office furniture, hostel furniture, educational furniture and restaurant furniture.

Selected Kuala Lumpur and Selangor Areas

• Orders of RM1,000 and above: Free standard delivery and installation.

• Orders below RM1,000: RM80 for standard delivery and installation.

• Staircase Carrying: RM10 per item per floor where a suitable lift is unavailable.

Additional charges may apply for restricted access, special handling or services outside the standard installation scope. Any applicable charges will be confirmed in advance.

Outstation Areas

For eligible furniture products delivered by courier or postal services:

• Indicative Shipping Charge: From RM80 per item, subject to manual confirmation.

• Delivery Point: Designated ground-floor or front entrance only.

• Upstairs Delivery: Not included.

• Installation: Not included. Self-assembly is required where applicable.

• In-Stock Delivery Estimate: 10–14 days.

• Out-of-Stock Items: An additional estimated 14 days may be required.

For bulk orders, oversized furniture, lorry delivery or professional installation, please contact our Sales Team for a separate Quotation.

4. Delivery Charges for Office Equipment

Applicable to eligible office equipment such as whiteboards, notice boards and similar products.

Selected Kuala Lumpur and Selangor Areas

• Standard Delivery: Free for eligible office equipment.

• Staircase Carrying: RM10 per item per floor where a suitable lift is unavailable.

• Installation: Not automatically included. Any applicable installation charges will be confirmed separately.

Outstation Areas

For eligible office equipment delivered by courier or postal services:

• Indicative Shipping Charge: From RM50 per pack, subject to manual confirmation.

• Delivery Point: Designated ground-floor or front entrance only.

• Upstairs Delivery: Not included.

• Installation: Not included. Self-assembly is required where applicable.

• In-Stock Delivery Estimate: 10–14 days.

• Out-of-Stock Items: An additional estimated 14 days may be required.

For bulk orders, oversized equipment or special delivery arrangements, please contact our Sales Team.

5. Important Information for Outstation Orders

All outstation orders must be arranged directly with our Sales Team before payment.

Our current website checkout does not automatically calculate outstation shipping charges according to the number of items or packs.

Although indicative shipping rates are provided above, final charges depend on product type, quantity, packaging, dimensions, weight and delivery location.

To confirm the shipping charges, please provide:

• Product Name or Model

• Quantity Required

• Full Delivery Address and Postcode

• Floor Level and Lift Availability

• Any Special Delivery or Installation Requirements

Our Sales Team will review your requirements, confirm the applicable shipping charges and arrange the relevant Quotation or offline order.

Sales Email: salesenquiries@ayofficesystem.com

6. Delivery Preparation

To help ensure a smooth delivery and installation, please provide accurate delivery information, including your contact number, delivery address, floor level and lift availability.

Customers should also inform us of any loading bay restrictions, parking requirements, building permits, security registration or other site conditions.

Additional charges for non-standard access, handling or installation will be communicated in advance.

All delivery and installation arrangements are subject to the confirmed order and our Buyer-Seller Terms and Conditions.

AY Office System offers convenient and secure payment options for online and offline purchases.

Online Purchases

For eligible orders placed through our website, we accept the following payment methods where available at checkout:

• Credit Cards

• Debit Cards

• Direct Bank Transfers

• 0% Interest Instalment Payment for Eligible Credit Cards

The availability of 0% interest instalment plans depends on participating banks, eligible cards, payment providers, transaction requirements and the repayment periods available at checkout.

We do not accept PayPal.

Offline Purchases

For orders placed directly through email, WhatsApp or phone, payment must be made through an authorised bank transfer to our official company bank account, according to the accepted Quotation or Invoice.

Important Information

• We do not accept Cash on Delivery (COD).

• Payment amounts, deposits and due dates follow the accepted Quotation or Invoice.

• All payments must be made through authorised payment channels under Elite Honest Group Sdn Bhd, trading as AY Office System.

• Outstation orders require manual shipping confirmation with our Sales Team before payment.

For payment enquiries, please contact salesenquiries@ayofficesystem.com.

AY Office System provides a one (1) year limited commercial warranty from the date of purchase against manufacturing defects for standard products, unless otherwise stated.

Warranty Coverage

• Free replacement parts and labour for eligible manufacturing defects.

• Repair or replacement of defective products or components, subject to applicable statutory rights.

• Replacement with parts or materials of equivalent quality and functionality where identical materials are unavailable, provided the replacements meet the agreed specifications and applicable requirements.

Warranty Exclusions

Our voluntary commercial warranty generally does not cover:

• Normal wear and tear, including worn or wrinkled fabric.

• Scratches, stains, marks or dirt resulting from normal use or improper handling.

• Misuse, abuse, negligence or accidental damage.

• Improper maintenance or storage.

• Unauthorised modifications or repairs.

• Incorrect installation by unauthorised parties.

• Damage caused by unsuitable environmental conditions.

These exclusions do not automatically apply to damage caused by the Company or to remedies required under Malaysian law.

Warranty Transportation

Customers are generally responsible for transportation to and from our service location for claims under the voluntary commercial warranty, unless otherwise agreed or required by law.

Sale and Clearance Items

Regular promotional or discounted products retain their applicable commercial warranty unless different terms were clearly disclosed before purchase.

Clearance products generally do not carry a voluntary commercial warranty unless otherwise stated.

How to Make a Warranty Claim

Please email salesenquiries@ayofficesystem.com with your invoice or order number, product details, a description of the issue and supporting photographs.

Important: This commercial warranty does not exclude or restrict mandatory statutory rights or remedies under Malaysian law.

At AY Office System, we provide professional services to help businesses plan, furnish and set up their office spaces.

1. Site Visit Service

We offer complimentary site visits for eligible locations within our selected Kuala Lumpur and Selangor service areas.

Our team can visit your new or existing office to assess the available space, understand your requirements and recommend suitable office furniture solutions.

Site visits are subject to appointment availability and project requirements. Arrangements and any applicable charges for locations outside our standard service areas will be confirmed separately.

2. Workspace Planning

We provide 2D AutoCAD workspace planning to help customers:

• Visualise office furniture layouts.

• Make better use of available office space.

• Plan workstation arrangements.

• Estimate how many employees or workstations can fit comfortably within the office.

Workspace Planning is quoted separately according to the project’s scope, size and requirements. Any applicable fees will be confirmed before the service begins.

3. Furniture Delivery and Installation

Our professional in-house installation team handles the assembly and installation of office furniture, helping ensure your workspace is properly set up and ready for use.

Standard installation is included for eligible furniture orders within our designated delivery areas.

For special projects, outstation deliveries or additional installation requirements, applicable charges will be confirmed in the official Quotation.

Service Enquiries and Appointments

For more information or to arrange a site visit, please contact salesenquiries@ayofficesystem.com.

At AY Office System, we aim to provide clear and transparent purchasing terms for our customers.

All official sales and contractual transactions are undertaken by Elite Honest Group Sdn Bhd, trading as AY Office System.

Our Buyer-Seller Terms and Conditions cover important information about:

• Product orders and Quotations.

• Pricing and payment arrangements.

• Delivery areas, charges and installation.

• Product inspection, warranty and after-sales support.

• Returns, refunds and exchanges.

• Order cancellation and outstanding payments.

• Customer and Company responsibilities.

Please review our complete Buyer-Seller Terms and Conditions before confirming your purchase.

The accepted Quotation or Order Confirmation specifies the applicable commercial arrangements for your order.

Nothing in our Terms excludes or restricts mandatory statutory rights under Malaysian law.

AY Office System offers a seven (7) calendar day voluntary return period from the actual delivery date for eligible regular-priced products.

Return Eligibility

To qualify for a voluntary return, the product must:

• Be unused and unassembled.

• Be in its original packaging.

• Be in the same condition as received and suitable for resale.

• Be accompanied by valid proof of purchase.

• Be reported for return within seven (7) calendar days after delivery.

Non-Returnable Items

The following are generally excluded from voluntary change-of-mind returns:

• Customised, personalised or made-to-order furniture.

• Specially procured products.

• Used, assembled or installed products.

• Products altered or damaged by the Customer.

• Sale, promotional, discounted or clearance items.

Damaged or Incorrect Products

Customers should inspect their products upon delivery.

Visible damage, shortages, missing parts, incorrect colours, sizes, models or products should be recorded on the Delivery Order or reported within three (3) Working Days.

For visible issues specifically caused during installation performed by AY Office System, the reporting period begins upon completion of the relevant installation.

Hidden or manufacturing defects are handled separately under the applicable warranty and Malaysian law.

Refunds and Exchanges

Depending on the circumstances and applicable rights, appropriate remedies may include repair, replacement, exchange or refund.

Partial refunds may be offered by mutual agreement.

Approved refunds are generally processed within fourteen (14) Working Days, subject to applicable legal requirements.

For approved voluntary returns, Customers are generally responsible for return shipping costs.

For defective or incorrectly supplied products, return shipping and collection arrangements will follow the relevant agreement and Malaysian law.

Important: These voluntary return conditions do not exclude or restrict mandatory statutory rights or remedies relating to defective or non-conforming products.

Please refer to our complete Refund and Returns Policy for further details.

Returns and Refund Enquiries: salesenquiries@ayofficesystem.com

At AY Office System, we respect your privacy and are committed to protecting your personal information.

Elite Honest Group Sdn Bhd, trading as AY Office System, collects and processes relevant customer information for legitimate business purposes, including:

• Responding to enquiries and preparing Quotations.

• Processing purchases, payments and invoices.

• Arranging delivery, installation and site visits.

• Providing warranty and after-sales support.

• Handling returns, refunds and customer enquiries.

• Maintaining business records and complying with applicable legal requirements.

Customer Communications

We may contact you through email, phone or WhatsApp regarding your enquiries, orders, delivery arrangements and after-sales services.

We do not currently operate a general unsolicited promotional bulk-messaging programme.

If we introduce direct marketing communications in the future, we will comply with applicable Malaysian personal data protection requirements.

Project Photography and Marketing

With appropriate separate authorisation, we may use approved photographs of completed office furniture projects for our website, social media or project portfolio.

Separate permission is required to publish a customer’s company name or logo.

Purchasing from us does not automatically grant permission for promotional use of project photographs, customer names or logos.

Personal Data Protection

We handle personal data in accordance with Malaysia’s Personal Data Protection Act 2010 and other applicable legal requirements.

For full information about data collection, use, disclosure, protection and your applicable rights, please refer to our Privacy and Data Collection Policy, available in English and Bahasa Malaysia.

Privacy Enquiries: support@ayofficesystem.com